FAQ
Steel is stronger and more durable than cast iron, as the seams are welded together, whereas cast iron stoves are bolted and sealed with fire cement or rope. In time these bolts corrode and the stove is not airtight and becomes unusable.
Cast iron is also very brittle and may crack if heated up too quickly. Town and Country steel stoves will expand and contract through operation, and should last 50 years or more.
A Wood Burning/Multi Fuel Stove is not a ‘do-it-yourself’ product. The stove must be installed by a Qualified Installer, the stove must be installed to comply with the Health and Safety at Work Act and to all Local Building Regulations, National and European Standards. Your Local Approved Dealer will be able to advise you of Qualified Installers in your area.
We have a network of Approved Dealers. To qualify for the free ten year guarantee on your stove it does need to be installed by a Qualified Installer and purchased from a Local Approved Dealer. Please contact us via the contact page to find your Local Approved Dealer. Our Approved Dealers have our stoves on display and knowledge of our products.
The rope used in all our stove doors is bespoke to our models. We do recommend the correct rope is used to maintain a good seal. The door handle is threaded so this can be adjusted as the rope wears with time to maintain a good seal. Rope kits can be purchased when required from the Approved Dealer where the stove was originally purchased.