01751 474 803


What personal data we collect & why we collect it.

We may collect & process the following data about you:

  • Information that you provide by filling in forms on our site (Contact form & Guarantee form) and contacting us via telephone.
  • Details of your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data.

This information may include:

  • Your name (including title)
  • Your address
  • Your email address
  • Your phone number
  • The date of your purchase
  • The date of your installation
  • Your HETAS approved installer’s name, email address, and telephone number
  • Your approved local dealer’s name, email address, and telephone number
  • Any other information you provide us with

For our approved local dealers, the information we collect & process may include:

  • Business Name
  • Your name (including title)
  • Business address
  • Delivery address (if different)
  • Business email address
  • Business phone number
  • Business fax number
  • Dates of purchases
  • Reference numbers of purchases
  • Bank details
  • Delivery details
  • Opening/closing times
  • Availability of fork-lift vehicles for delivery
  • Date of installations
  • Any other information you provide us with


This information is collected so we can reply to enquiries and validate guarantees (for the end customer), and accept orders and supply goods (for our approved local dealers)


We may also collect information about your computer, including, where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customise our site according to your individual interests;
  • speed up your searches; and
  • recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

How we use this information and what is the legal basis for use

We are using the grounds of Legitimate Interest to collect and store the data you supply.

  • The data that we collect from you is only processed by staff who directly work for us.
  • Data you provide to us is stored on our secure servers, and sometimes as a physical copy at one location.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  • We will never pass your details on for marketing purposes to a 3rd party without your explicit consent.
  • Data you provide via our contact form is only used to answer your query, and is deleted and/or destroyed once your query has been answered.
  • Data you provide via our guarantee form is only used to certify the guarantee, and is stored for reference indefinitely.
  • Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.
  • In the event that any part of our business is sold or integrated with another business, your details may be disclosed to any prospective purchaser or their advisors and passed on to the new owners of the business


As required, we will inform contacts if a data breach occurs within a 72-hour window of becoming aware of the occurrence of a data breach.


The right to be forgotten entitles you to obtain from the controller the erasure of any personal data without undue delay and to stop any further distribution of the data.

* Warning once we delete all your records, we will not be able to monitor your details should you then re-appear via a request for a quote or other information.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Changes to this privacy & cookie policy

We may update this Privacy & Cookie Policy from time to time so you may want to check it each time you give us personal information or look at or change your personal details on our Site.


Issue 01 – 21.05.2018